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In deliveryUnited KingdomServicesFramework agreement£10,040,000

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

Awarded to AA GLOBAL LANGUAGE SERVICES LIMITED, CLARION INTERPRETING LIMITED, DCVS TRADING LTD +5 more

Norfolk County Council(buyer)

Published
Published 24 May 2025

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Overview

Norfolk County Council has awarded a multi-provider framework agreement to eight suppliers for the provision of interpreting, translation, and related language and communication support services across the East of England and surrounding regions on behalf of the INTRAN Partnership. The framework, valued at £12.3 million and awarded in May 2026, will enable member organizations to access professional interpreters, translators, and language communication professionals to serve Deaf individuals and speakers of other languages with limited English proficiency. Services are allocated across five lots with two or more suppliers assigned to each lot.

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Lots (5)

  • Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services

    £1,600,000Won by CLARION INTERPRETING LIMITEDWon by TOPP LANGUAGE SOLUTIONS LIMITED
  • Face to Face and Remote English/Other Languages and Dialects Interpreting

    £4,500,000Won by DCVS TRADING LTDWon by AA GLOBAL LANGUAGE SERVICES LIMITED
  • Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services

    £3,500,000Won by CLARION INTERPRETING LIMITEDWon by LANGUAGE LINE LIMITED
  • Video Relay Services for BSL users

    £200,000Won by SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTDWon by SIGNIFICAN'T (UK) LIMITED
  • Translation Services and Other Communication Support Services

    £2,500,000Won by TRANSLATE PLUS LIMITEDWon by LANGUAGE LINE LIMITED

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£10,040,000
Procedure
Selective
Contract type
Framework agreement
SME suitable
Yes
Published
24 May 2025
Questions by
10 November 2025
Classification (CPV)
Translation servicesInterpretation services

Award outcome

Awarded value
£12,300,000
Award date
13 May 2026
Contract period
30 June 2026 → 30 June 2030
Winners
  • AA GLOBAL LANGUAGE SERVICES LIMITED
  • CLARION INTERPRETING LIMITED
  • DCVS TRADING LTD
  • LANGUAGE LINE LIMITED
  • SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
  • SIGNIFICAN'T (UK) LIMITED
  • TOPP LANGUAGE SOLUTIONS LIMITED
  • TRANSLATE PLUS LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    3 September 2026

  2. Contract

    14 May 2026

  3. Tender Update

    22 October 2025

  4. Tender Update

    22 October 2025

  5. Contract Notice

    22 October 2025

  6. Prior Information Notice

    24 May 2025

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