In deliveryUnited KingdomServices£142,000
Mystery Shop
- Published
- Published 12 May 2025
- Deadline
- Closed 9 June 2025
Overview
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Estimated value
- £142,000
- Procedure
- Open
- SME suitable
- Yes
- Published
- 12 May 2025
- Questions by
- 5 June 2025
- Deadline
- Closed
Public transport services by railwaysMarket research services
Award outcome
- Awarded value
- £194,740
- Award date
- 3 July 2025
- Contract period
- 31 August 2025 → 31 August 2028
- E.S.A (Market Research) Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract
7 July 2025
View notice ↗Contract Notice
12 May 2025
View notice ↗
Contracting authority
Transport for Wales Rail Limited (Utility Buyer)
BuyerPontypridd, United Kingdom
GB-COH: 12619906
Authority website ↗
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