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Contract signedUnited KingdomServices

NP610625 National Vaccination Programme

Published
Published 1 May 2025

Overview

The ServiceNow Case Management System (CMS) has been in-use by the National Contact Tracing Centre, all 14 NHSS Territorial Boards & Public Health Scotland since June 2020. The system was developed and implemented within the NSS’s existing ServiceNow platform. The solution was subsequently extended out and is also used as the national solution to support annual scheduling of flu vaccinations for citizens across Scotland. The ServiceNow main contract award was approved in March 2025 for the 12 months to 31 March 2026. This is an additional award for ServiceNow non-production environments (Development and Test) for a period of 8 months from 1st August 2025 to 31 March 2026.

Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Procedure
Limited
Published
1 May 2025
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
£788,507
Award date
31 July 2025
Winner
  • ServiceNow

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    27 August 2025

    View notice ↗
  2. Contract

    1 May 2025

    View notice ↗

Contracting authority

  • The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

    Buyer

    Edinburgh, United Kingdom

    Authority website ↗

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Awarded: NP610625 National Vaccination Programme — won by ServiceNow — Skim