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008695 - Customer Contact Centre through digital and omni-channel

Awarded to AWS EMEA SARL UK

Newcastle City Council(buyer)

Published
Published 29 April 2025
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Overview

Newcastle City Council has awarded a contract to AWS EMEA SARL UK on 21 April 2025 for a customer contact centre through digital and omni-channel services. The direct award was made via the Yorkshire Procurement Organisation Framework 1126 following a market engagement exercise that identified AWS as the most competitive solution to replace the council's legacy telephony platform, which was experiencing call drops and audio problems. The new cloud hosting service will address current operational issues and support the council's future needs.

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Key details

Country
United Kingdom
Status
Contract signed
Category
Services
Procedure
Limited
Published
29 April 2025
Classification (CPV)
Communication and multimedia software packageOther community, social and personal services

Award outcome

Award date
21 April 2025
Winner
  • AWS EMEA SARL UK

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Notice history

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  1. Contract

    29 April 2025

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