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In deliveryUnited KingdomServices

Provision of Customer Insight/Feedback Tool

Awarded to Customer Sure Limited

Together Housing Association Limited(buyer)

Published
Published 14 April 2025
Deadline
Closed 27 March 2026
See 11 live opportunitiesHow Skim finds tendersView original notice ↗

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Overview

Together Housing Association Limited awarded a contract to Customer Sure Limited on 30 April 2026 for provision of a customer insight and feedback tool to measure transactional customer satisfaction across multiple workstreams and service areas. The solution will enable feedback collection for simple and complex interactions and multi-resident services, with the contract commencing 1 September 2026 for an initial two-year term plus two optional twelve-month extension periods.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Procedure
Open
SME suitable
Yes
Published
14 April 2025
Questions by
13 March 2026
Deadline
Closed
Classification (CPV)
Market and economic research; polling and statisticsCustomer survey servicesCustomer satisfaction survey

Award outcome

Award date
30 April 2026
Contract period
31 August 2026 → 31 August 2028
Winner
  • Customer Sure Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    9 July 2026

  2. Contract

    1 May 2026

  3. Contract Notice

    26 February 2026

  4. Prior Information Notice

    14 April 2025

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