In deliveryUnited KingdomServices
Provision of Customer Insight/Feedback Tool
- Published
- Published 14 April 2025
- Deadline
- Closed 27 March 2026
Overview
Together Housing Association Limited awarded a contract to Customer Sure Limited on 30 April 2026 for provision of a customer insight and feedback tool to measure transactional customer satisfaction across multiple workstreams and service areas. The solution will enable feedback collection for simple and complex interactions and multi-resident services, with the contract commencing 1 September 2026 for an initial two-year term plus two optional twelve-month extension periods.
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Open
- SME suitable
- Yes
- Published
- 14 April 2025
- Questions by
- 13 March 2026
- Deadline
- Closed
Market and economic research; polling and statisticsCustomer survey servicesCustomer satisfaction survey
Award outcome
- Award date
- 30 April 2026
- Contract period
- 31 August 2026 → 31 August 2028
- Customer Sure Limited
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract
9 July 2026
View notice ↗Contract
1 May 2026
View notice ↗Contract Notice
26 February 2026
View notice ↗Prior Information Notice
14 April 2025
View notice ↗
Contracting authority
Together Housing Association Limited
BuyerHalifax, United Kingdom
GB-CHC: 28687R
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.