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In deliveryUnited KingdomServices£27,358,000

V&A - Soft FM

Published
Published 7 April 2025

Overview

This contract details notice is not a call for competition. We are required by law to publish this notice to provide details of a contract that we have already awarded. The V&A has entered into a contract for Soft FM (Facilities Management) services which includes, but is not limited to, the below services across the V&A estate in London and the South East: • General Services • Cleaning & Housekeeping • Waste Management • Portering Services • Support Services for Events • Pest Control • Logistics • Window Cleaning • Washroom Hygiene • Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£27,358,000
Procedure
Selective
SME suitable
Yes
Published
7 April 2025
Questions by
16 September 2025
Classification (CPV)
Event servicesNon-hazardous refuse and waste treatment and disposal servicesBuilding-cleaning servicesWindow-cleaning servicesOffice cleaning servicesPest-control servicesHousekeeping servicesPortering services+1 more

Award outcome

Awarded value
£25,314,658
Award date
20 March 2026
Contract period
30 June 2026 → 30 June 2031
Winner
  • TOTAL SUPPORT SERVICES LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    1 July 2026

    View notice ↗
  2. Contract

    20 March 2026

    View notice ↗
  3. Tender Update

    26 August 2025

    View notice ↗
  4. Contract Notice

    26 August 2025

    View notice ↗
  5. Prior Information Notice

    7 April 2025

    View notice ↗

Contracting authority

  • Victoria and Albert Museum

    Buyer

    London, United Kingdom

    GB-PPON: PQLN-4536-WVGN

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Awarded: V&A - Soft FM — won by TOTAL SUPPORT SERVICES LIMITED — Skim