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In deliveryUnited KingdomServices£750,000Add to pipeline

IT Service Management (ITSM) Platform

Awarded to Alemba Limited

ORDNANCE SURVEY LIMITED(buyer)

Published
Published 2 April 2025
Deadline
Closed 2 May 2025
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Overview

Ordnance Survey Limited has awarded a contract worth £498,484 to Alemba Limited to provide an IT Service Management (ITSM) platform for managing IT service delivery to internal staff, external suppliers, and customers. The contract runs for an initial two years with three optional 12-month extensions.

Contracting authority

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£750,000
Procedure
Competitive flexible procedure
Rules
Procurement Act 2023
Published
2 April 2025
Questions by
18 April 2025
Deadline
Closed
Classification (CPV)
Computer platformsCustomer Relation Management software packageMiscellaneous software package and computer systemsCustomer Relation Management software development services

Award outcome

Awarded value
£498,484
Award date
2 September 2025
Contract period
18 July 2025 → 17 July 2027
Contract length
2 years
Could run to
28 September 2030
Against estimate
34% below
Bids received
12
Winner
  • Alemba Limited

This contract ends on 17 July 2027, or 28 September 2030 if every extension is used.

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About the winner

Alemba Limited

Based in
Edinburgh
Public contracts won
19
Across UK and EU notices

No other contract from ORDNANCE SURVEY LIMITED under this supplier name in Skim's records.

See every contract Alemba Limited holds and when each one ends

Competition and scoring

Bids received

12

1 from SMEs

Open and restricted tenders in Office and computing machinery, equipment and supplies except furniture and software packages drew a median of 4 bids over the last 24 months; 30% received only one.

Who bid

  • Alemba LimitedWinner

How bids were scored

Price 100% · Quality 0%

  • Simple description100%

Price and cost criteria in black, quality in blue.

Market context

Typical award in Office and computing machinery, equipment and supplies except furniture and software packages

£119,560

Median of 2,365 awards in the last 24 months

This award is 4.2× the median.

ORDNANCE SURVEY LIMITED in the last 12 months

47

contracts awarded, worth £104,675,216 in total

See their procurement profile →

Recent awards in Office and computing machinery, equipment and supplies except furniture and software packages

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Notice history

Every published notice in this contracting process, newest first.

  1. Award Update · Contract Update

    4 February 2026

  2. Contract

    4 February 2026

  3. Contract

    9 September 2025

  4. Tender Update

    2 April 2025

  5. Contract Notice

    2 April 2025

More from ORDNANCE SURVEY LIMITED

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