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In deliveryUnited KingdomServices£92,671,487

Home Support - Principal Provider South Norfolk

Awarded to CERA CARE OPERATIONS LIMITED, FIRST CHOICE HOME CARE LTD, NORVIC HEALTHCARE (ANGLIA) LIMITED +1 more

Norfolk County Council(buyer)

Published
Published 31 March 2025

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Overview

Norfolk County Council has awarded home support services contracts for Primary Care Networks in South Norfolk to four providers: CERA CARE OPERATIONS LIMITED, FIRST CHOICE HOME CARE LTD, NORVIC HEALTHCARE (ANGLIA) LIMITED, and UNIVERSAL CARE SERVICES (UK) LIMITED. The contract, valued at £92.67 million and awarded on 28 October 2025, requires the Principal Providers to deliver 70% of home support hours, with the remaining 30% to be delivered by PCN framework providers under a separate procurement. The procurement was split into four lots covering South Norfolk PCNs, with each bidder restricted to winning one lot only.

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Lots (4)

  • Mid Norfolk

    To deliver home support services as Principal Provider in Lot 1 area.

    £18,892,726Won by FIRST CHOICE HOME CARE LTD
  • Breckland

    To deliver home support services as Principal Provider to lot 2 in this area.

    £18,228,787Won by UNIVERSAL CARE SERVICES (UK) LIMITED
  • Kett's Oak

    To deliver home support services as Principal Provider in Lot 3 area.

    £29,176,243Won by NORVIC HEALTHCARE (ANGLIA) LIMITED
  • SNHIP

    To deliver home support services as Principal Provider in Lot 4 area.

    £26,375,731Won by CERA CARE OPERATIONS LIMITED

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£92,671,487
Procedure
Selective
SME suitable
Yes
Published
31 March 2025
Classification (CPV)
Social work and related services

Award outcome

Awarded value
£92,673,487
Award date
28 October 2025
Contract period
26 January 2026 → 25 January 2031
Winners
  • CERA CARE OPERATIONS LIMITED
  • FIRST CHOICE HOME CARE LTD
  • NORVIC HEALTHCARE (ANGLIA) LIMITED
  • UNIVERSAL CARE SERVICES (UK) LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    19 November 2025

  2. Contract

    28 October 2025

  3. Tender Update

    2 June 2025

  4. Contract Notice

    2 June 2025

  5. Prior Information Notice

    24 May 2025

  6. Prior Information Notice

    31 March 2025

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