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In deliveryUnited KingdomServices£2,600,000Add to pipeline

NELFT Crisis Alternatives - Havering

Awarded to HESTIA HOUSING AND SUPPORT

North East London NHS Foundation Trust(buyer)

Published
Published 28 March 2025
Deadline
Closed 16 May 2025

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Overview

North East London NHS Foundation Trust has awarded a contract to Hestia Housing and Support for £982,604 to deliver crisis alternatives services for Havering residents experiencing mental health crises. The service will operate a crisis café providing non-clinical emotional and practical support as an alternative to emergency department attendance, with direct access, peer support, and signposting to wider mental health services. The initiative is part of a broader place-based partnership approach to develop community-centered mental health crisis management across North East London.

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Lots (3)

  • Havering

    The service is for Havering adult residents or those presenting to Havering emergency services who perceive themselves to be in, or at risk of moving into, mental health crisis (self-defined). This is the defining criteria for the service and robust screening procedures will be required that ensure access and prioritisation of those in most need. Those with multiple needs and co-morbidities are to be welcomed provided that the primary need is mental health crisis.

    £982,604Won by HESTIA HOUSING AND SUPPORT
  • Waltham Forest

    This specification outlines the development of a Mental Health Crisis Alternative in Waltham Forest, a third sector-led service providing non-clinical, community-based mental health support. The service will focus on supporting those experiencing or wanting to prevent a self-defined mental health crisis who do not require immediate medical attention. It will offer timely interventions aimed at preventing escalation to statutory services like psychiatric liaison or emergency departments. This initiative aligns with local needs, addressing the unique demographic and socio-economic factors of Waltham Forest. Although the term ‘Crisis Alternative’ is used here, the name of the initiative will be decided in collaboration with service users and will highlight that the spaces are welcoming, homely and peaceful e.g. incorporating words such as ‘sanctuary’, ‘haven’, ‘harbour’, ‘welcome’, ‘healing’ ‘connection’. We aim to create a new model of care that combines the community and social collaboration of the Trieste model with the relational culture of Open Dialogue. Our plan is to bring together our NHS community and crisis provision in a single site, combine it with a range of non-statutory services, as well as 6-8 beds for overnight/crisis stay and bring all parties together to co-design and co-deliver the service. The teams will include third sector services, religious groups, housing providers/associations and people with lived experience, who have been involved in the development of our plans from the beginning.

    £1,000,000
  • Redbridge

    This specification outlines the development of a Mental Health Crisis Alternative in Redbridge, a service providing non-clinical, community-based mental health support. The service will focus on supporting those experiencing a self-defined mental health crisis who do not require immediate medical attention. It will offer timely interventions aimed at preventing escalation to statutory services like psychiatric liaison or emergency departments. This initiative aligns with local needs, addressing the unique demographic and socio-economic factors of Redbridge.

    £600,000

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£2,600,000
Procedure
Open
SME suitable
Yes
Published
28 March 2025
Questions by
25 April 2025
Deadline
Closed
Classification (CPV)
Provision of services to the community

Award outcome

Awarded value
£982,604
Award date
22 September 2025
Contract period
10 August 2025 → 27 October 2027
Winner
  • HESTIA HOUSING AND SUPPORT

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    14 October 2025

  2. Contract

    24 September 2025

  3. Contract Notice

    28 March 2025

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