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In deliveryUnited KingdomServicesFramework agreement£1Add to pipeline

NECS523 NEAS Third-Party 111 Online and Primary Care Speak To Services CP

Awarded to DHU Healthcare

North East Ambulance Services NHS Foundation Trust(buyer)

Published
Published 20 March 2025
Deadline
Closed 26 May 2025

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Overview

North East Ambulance Services NHS Foundation Trust has awarded an £8.87 million framework contract for Third-Party 111 Online and Primary Care Speak To Services to DHU Healthcare, following a competitive process under the Health Care Services (Provider Selection Regime) Regulations 2023. The contract runs from 1 October 2025 to 30 September 2029, with an initial 2-year term and a 2-year extension option subject to performance.

Contracting authority

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Lots (3)

  • 111 Online Services (North East Wide)

    This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. 111 Online Services (North East Wide) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.

    Won by DHU Healthcare
  • Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle)

    This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. Primary Care Speak To Dispositions (Northumberland, North Tyneside and Newcastle) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.

    Won by DHU Healthcare
  • Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington)

    This is an INTENTION TO AWARD Notice following The Health Care Services (Provider Selection Regime) Regulations 2023 - Competitive Process. This is an intention to award notice to advise that the relevant authority intends to award a contract under a competitive process under the Health Care Services (Provider Selection Regime) regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of The North East Ambulance Service NHS Foundation Trust (the Relevant Authority) who have undertaken a competition process to provide a Framework for Third-Party 111 Online and Primary Care Speak To (PCST) Services. Contract Start Date: 01 October 2025 Contract End Date: 30 September 2029 The contract term is for an initial period of 2 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. Primary Care Speak To Dispositions (North Durham, Durham Dales, Easington and Sedgefield, Darlington) This is a new service. Additional information: The Relevant Authority assessed the five key criteria against the service requirements and determined the relative importance of each, as outlined above and detailed within the provider response documentation. The contract award criteria are specified in the provider response documents.

    Won by DHU Healthcare

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£1
Procedure
Open
Contract type
Framework agreement
Published
20 March 2025
Deadline
Closed
Classification (CPV)
Health and social work services

Award outcome

Awarded value
£8,868,000
Award date
6 August 2025
Contract period
— → 16 July 2029
Winner
  • DHU Healthcare

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Notice history

Every published notice in this contracting process, newest first.

  1. Tender Update

    26 May 2026

  2. Tender Update

    30 October 2025

  3. Contract

    8 August 2025

  4. Contract Notice

    17 April 2025

  5. Tender Update

    17 April 2025

  6. Prior Information Notice

    20 March 2025

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