Travel Management Services

Overview

Lots (2)

• Business Travel Services

  The contract period is 3 years, with the option to extend for an additional 4 x 1 year. The core requirement of this project is to develop an integrated travel management platform that handles a variety of travel-related services. - Online and offline booking capabilities. - Rail travel (including cross-channel rail services). - Air travel (domestic, European, and international). - Accommodation bookings (domestic, European, and international). - Dedicated Account Management, Online and Offline teams who will serve as the direct contacts. The need for a robust travel management system is driven by the complexity of travel arrangements, sustainability targets, enhanced duty of care, improved user experience and driving financial and administrative efficiencies. The objectives and goals of the UoE Sustainable Travel Policy are threefold: 1. Delivering on ambitious sustainability goals by reducing carbon emissions related to business travel and providing high-quality data for carbon and travel reporting. 2. Supporting the University's duty of care for staff and students, particularly those travelling overseas, ensuring their safety and well-being. 3. Providing value for money by improving cost efficiency and streamlining the administration of reimbursements within the University's large, complex organisational structure. Lot Description Lot 1 – Business Travel Services - This lot provides Members with access to a fully managed service for all UK and International travel and associated services. The Member will be able to research and book using an online tool and/or via offline booking channels using a traditional call centre/agent type operation (on the lowest cost non-Premium Line telephone number). This lot will cover UK and International Air, Rail, and Hotel services; Ferry services; Eurostar; International Vehicle Hire; Visa services; and relevant professional advice to all clients.

  Won by Key Travel

• Student Group Travel Services

  The contract period is 3 years, with the option to extend for an additional 4 x 1 year. The core requirement of this project is to develop an integrated travel management platform that handles a variety of travel-related services. - Online and offline booking capabilities. - Rail travel (including cross-channel rail services). - Air travel (domestic, European, and international). - Accommodation bookings (domestic, European, and international). - Dedicated Account Management, Online and Offline teams who will serve as the direct contacts. The need for a robust travel management system is driven by the complexity of travel arrangements, sustainability targets, enhanced duty of care, improved user experience and driving financial and administrative efficiencies. The objectives and goals of the UoE Sustainable Travel Policy are threefold: 1. Delivering on ambitious sustainability goals by reducing carbon emissions related to business travel and providing high-quality data for carbon and travel reporting. 2. Supporting the University's duty of care for staff and students, particularly those travelling overseas, ensuring their safety and well-being. 3. Providing value for money by improving cost efficiency and streamlining the administration of reimbursements within the University's large, complex organisational structure. Lot Description Lot 2 – Student Group Travel Services - This lot covers UK and International Air, Rail and Hotel / Hostel services; Ferry services; Eurostar; International Vehicle Hire; Group Travel services; and relevant professional advice to Members for student group travel.

  Won by Key Travel

Award outcome

Awarded value

£98,765,431

Award date

23 February 2026

Contract period

— → 7 February 2029

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