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In deliveryUnited KingdomServicesFramework agreement£95,000,000Add to pipeline

Online Sexual Health Services

Awarded to Better 2 Know Limited, Anne's Day LTD, Better 2 Know Limited +4 more

NHS Shared Business Services Limited(buyer)

Published
Published 3 March 2025
Deadline
Closed 14 April 2025

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Overview

NHS Shared Business Services Limited established a framework agreement for Online Sexual Health Services comprising three lots: online STI testing and treatment, online contraception, and online PrEP and PEP services. The framework was awarded to seven providers—Better 2 Know Limited, Anne's Day LTD, SH:24 CIC, British Pregnancy Advisory Service BPAS, Preventx Limited, and Randox Health London Limited—for a total contract value of £285 million, with the award completed in August 2025.

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Lots (3)

  • Online STI Testing and Treatment

    This lot is for the provision of an online STI testing and treatment service for the following STIs (including Pathology):  HIV  Hep B  Hep C  Syphilis  Gonorrhoea  Chlamydia  Core services include, but are not limited to:  Online Service User Interface  Triaging of Service Users  Pathology/Laboratory Services  Managing reactive results / arranging confirmatory testing - e.g. for Syphilis and HIV  Results notification  Referral / signposting of Service Users with a positive / reactive result  Remote prescribing of treatment - e.g. treatment for uncomplicated chlamydia  Contact tracing / partner notification  Data collection and reporting    Clinicians are also provided as part of the overall managed service to evaluate results online, prescribe treatment for identified STIs and to refer Service Users to follow up services if required.   This notice is an intention to conclude a framework agreement using the competitive process.  The approximate lifetime value of the Framework is £95,000,000.  All relevant authorities in England and Wales are eligible to call off services under this resulting framework agreement.   The duration of the framework agreement is 4 years from commencement date.  This is for new services or as a compliant route to market for existing services.  Additional information: Under the Provider Selection Regime, the Authority reserves the right to reopen the competition to new bidders at any time throughout the lifecycle of this Framework.  Reopening will be advertised as required under PSR legislation and conducted via our sourcing portal using the same evaluation criteria for all bidder submissions.

    Won by Anne's Day LTDWon by British Pregnancy Advisory Service BPASWon by Better 2 Know LimitedWon by Preventx LimitedWon by Randox Health London LimitedWon by SH:24 CIC
  • Online Contraception

    This lot is for the provision of online routine and emergency contraception, including pregnancy tests. Core services include, but are not limited to: remote assessment (based on criteria such as age and postcode of residence etc). prescribing of routine and emergency hormonal contraception. arranging for the dispensing and supply of medication. Products/Services to be supplied under this lot include, but are not limited to: Routine Contraception: Progestogen-only contraceptive pill Combined contraceptive pills Contraceptive patch Self-administered contraceptive injection Emergency Hormonal Contraception: Levonorgestrel Ulipristal acetate Additional Services: Pregnancy Testing - provided by post or collection from a pharmacy along with Emergency Hormonal Contraception (EHC). This must include accompanying advice on how and when to use, so the Service User can rule out EHC failure or pregnancy. Online condom distribution schemes (C-card) Any STI tests that maybe required as part of the overall service delivery in Lot 2 can be provided by the awarded Suppliers in this lot or can be sourced directly from the awarded Suppliers in Lot 1. This notice is an intention to conclude a framework agreement using the competitive process.  The approximate lifetime value of the Framework is £95,000,000.  All relevant authorities in England and Wales are eligible to call off services under this resulting framework agreement.   The duration of the framework agreement is 4 years from commencement date.  This is for new services or as a compliant route to market for existing services.  Additional information: Under the Provider Selection Regime, the Authority reserves the right to reopen the competition to new bidders at any time throughout the lifecycle of this Framework.  Reopening will be advertised as required under PSR legislation and conducted via our sourcing portal using the same evaluation criteria for all bidder submissions.

    Won by Better 2 Know LimitedWon by Preventx LimitedWon by SH:24 CIC
  • Online PrEP and PEP

    his lot will support Approved Organisations in their aim to move away from face-to-face treatment in Level 3 Clinics and towards an online service for accessing PrEP and PEP. The lot will provide Service Users with access to preventative medication for HIV and STIs, as well as medication to be taken in the event of exposure. This lot is for the provision of online access to Exposure Prophylaxis including, but not limited to:  Pre-Exposure Prophylaxis (PrEP)  Post-Exposure Prophylaxis (PEP)  Doxy Pre-Exposure Prophylaxis (DPrEP)  Doxy Post-Exposure Prophylaxis (DPEP)  Services provided under this lot include but are not limited to:  Outsourcing of the entire service (if required) to include:  Online assessment for eligibility   Clinical assessment   Prescription and supply the medication   Delivery/collection   Ongoing monitoring (quarterly test for HIV and STIs plus annual kidney function test).  This notice is an intention to conclude a framework agreement using the competitive process.  The approximate lifetime value of the Framework is £95,000,000.  All relevant authorities in England and Wales are eligible to call off services under this resulting framework agreement.   The duration of the framework agreement is 4 years from commencement date.   This is for new services or as a compliant route to market for existing services.  Additional information: Under the Provider Selection Regime, the Authority reserves the right to reopen the competition to new bidders at any time throughout the lifecycle of this Framework.  Reopening will be advertised as required under PSR legislation and conducted via our sourcing portal using the same evaluation criteria for all bidder submissions.

    Won by Preventx LimitedWon by SH:24 CIC

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£95,000,000
Procedure
Open
Contract type
Framework agreement
Published
3 March 2025
Deadline
Closed
Classification (CPV)
Health services

Award outcome

Awarded value
£285,000,000
Award date
10 August 2025
Contract period
— → 20 July 2029
Winners
  • Better 2 Know Limited
  • Anne's Day LTD
  • Better 2 Know Limited
  • SH:24 CIC
  • British Pregnancy Advisory Service BPAS
  • Preventx Limited
  • Randox Health London Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Tender Update

    25 September 2025

  2. Contract

    1 September 2025

  3. Tender Update

    27 March 2025

  4. Contract Notice

    3 March 2025

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