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In deliveryUnited KingdomServices£220,000Add to pipeline

Provision of Customer Research Partner

Awarded to Acuity Research & Practice Ltd

Plus Dane Housing Limited(buyer)

Published
Published 4 March 2025
Deadline
Closed 10 March 2025
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Overview

Plus Dane Housing Limited procured a customer research service split into two lots: Lot 1 for customer perception surveys and Lot 2 for a transactional feedback platform. Acuity Research & Practice Ltd was awarded the contract on 11 May 2025 for £130,000.

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Lots (2)

  • Customer Research (Perception Surveys)

    Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

    £130,000Won by Acuity Research & Practice Ltd

  • Transaction Satisfaction Survey Platform

    Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months

    £90,000

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£220,000
Procedure
Open
Published
4 March 2025
Deadline
Closed
Classification (CPV)
Market and economic research; polling and statisticsCustomer survey services

Award outcome

Awarded value
£130,000
Award date
11 May 2025
Contract period
— → 15 April 2030
Winner
  • Acuity Research & Practice Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    16 May 2025

  2. Contract Notice

    4 March 2025

  3. Tender Update

    4 March 2025

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