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In deliveryUnited KingdomServices£2,000,000Add to pipeline

Provision of welfare benefit, debt and housing advice services

Awarded to Birmingham Citizens Advice Bureau Service Limited, Birmingham Settlement

Birmingham City Council(buyer)

Published
Published 25 November 2024
Deadline
Closed 8 January 2025

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Overview

Birmingham City Council has awarded a contract worth £1,092,624 to Birmingham Citizens Advice Bureau Service Limited and Birmingham Settlement for the provision of welfare benefit, debt, and housing advice services. The contract, divided into four geographical lots (North, South, East, and West/Central), involves independent third-sector advice providers delivering face-to-face advice services to Birmingham citizens, with services likely collocated within Community Library Hubs and covering both brief enquiries and detailed casework.

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Lots (4)

  • Face-to-Face Advice and Area Leadership Role - North

    The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - North

    Won by Birmingham Citizens Advice Bureau Service Limited
  • Face-to-Face Advice and Area Leadership Role - South

    The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - South

    Won by Birmingham Settlement
  • Face-to-Face Advice and Area Leadership Role - East

    The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role - East

    Won by Birmingham Citizens Advice Bureau Service Limited
  • Face-to-Face Advice and Area Leadership Role – West and Central

    The Council wishes to use the overall resources available to:- Maximise the availability of face-to-face advice services to citizens via ‘Community Library ‘Hubs’ and potentially at other community ‘spokes’ or other community events within the city. - Improve collaborative working at a local level between advice providers and the Council- Continue the local area leadership lead role for advice partners. - Develop a greater focus on preventative advice, digital first and self-serve options for citizens.- Contribute toward improved financial and public health outcomesFace-to-Face Advice and Area Leadership Role – West and Central

    Won by Birmingham Settlement

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£2,000,000
Procedure
Open
Published
25 November 2024
Deadline
Closed
Classification (CPV)
Provision of services to the community

Award outcome

Awarded value
£1,092,624
Award date
27 May 2025
Contract period
— → 11 May 2028
Winners
  • Birmingham Citizens Advice Bureau Service Limited
  • Birmingham Settlement

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    25 June 2025

  2. Contract Notice

    25 November 2024

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