Approved Doctors Information System Support and Maintenance

Overview

Lots (2)

• LOT 1: IT Managed Service for the MCA’s Approved Doctors’ Information System (ADIS)

  The MCA undertook an open tender procedure under PCR 2015 for the following requirement: A fully Managed Service for Approved Doctors Information System for Maritime and Coastguard Agency staff to provide support for, but not limited to: • Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance • Support in debugging and diagnostics relating to third party integrations. • Minor updates to support third party or system API changes where required • Bug fixing application functionality. • Application of applicable security patches • All proactive maintenance required to keep the application healthy and available. • Meet agreed target resolution times. • Cloud health & monitoring to ensure the backups are working and are viable. • Security vulnerability patching, as per vendor guidance. • System upgrades / updates will be aligned to feature delivery. • Major Components will not be more than one year out of date. To gain, and maintain, a high level of technical knowledge of the MCA ADIS system Portal to provide excellent customer service to MCA.

  £531,801Won by CATAPULT CX LIMITEDWon by Professional Data Management Services Limited

• LOT 2: IT Managed Service for the MCA’s Short Course Data Base (SCDB)

  4.1 A fully Managed Service for the SCDB for Maritime and Coastguard Agency staff to provide support for, but not limited to: • Day-to-Day application operational support in running the client application. o Incident Management o Problem Management o Change Management o Service Requests. o Maintenance • Support in debugging and diagnostics relating to third party integrations. • Minor updates to support third party or system API changes where required • Bug fixing application functionality. • Application of applicable security patches • All proactive maintenance required to keep the application healthy and available. • Meet agreed target resolution times. • Cloud health & monitoring to ensure the backups are working and are viable. • Security vulnerability patching, as per vendor guidance. • System upgrades / updates will be aligned to feature delivery. • Major Components will not be more than one year out of date. Additional information: Lot value identified is based on the following provision 2 year contract ,1 year extension: and allowance of Continuous improvement across the 3 year period

  £431,817

Award outcome

Awarded value

£280,758

Award date

17 June 2025

Contract period

— → 5 June 2027

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