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In deliveryUnited KingdomServices£334,000,000Add to pipeline

Money Transmission Services for Government Banking

Awarded to CITIBANK N.A. LONDON BRANCH, Lloyds Bank Plc, National Westminster Bank PLC

HM Revenue & Customs(buyer)

Published
Published 20 March 2024
Deadline
Closed 19 April 2024

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Overview

HM Revenue & Customs awarded money transmission services contracts to three banks—Citibank N.A. London Branch, Lloyds Bank Plc, and National Westminster Bank Plc—for a total of £321.42 million, with the award finalized on 27 July 2025. These services support Government Banking's direct-to-bank model, enabling payments in and out of government for over 600 public sector customers including departments, agencies, and the NHS.

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Lots (3)

  • House Bank A

    His Majesty's Revenue and Customs (HMRC) is the UK's tax, payments and customs authority and collects the money that pays for the UK's public services and gives financial support to people. Government Banking (GB) sits within HMRC and is the banking shared service provider to Government and the wider public sector, providing banking services to over 600 organisations (hereafter referred to as "customers"). To deliver the direct-to-bank model and facilitate payments in and out of Government, GB contracts with commercial banks. The contracts will be enabled for use by GB customers including Government departments, executive agencies, non-departmental bodies, and the wider public sector( including the National Health Service). The procurement was conducted via the Restricted Procedure.

    £99,000,000Won by National Westminster Bank PLCWon by CITIBANK N.A. LONDON BRANCHWon by Lloyds Bank Plc
  • House Bank B

    Lot 2 - "House Bank B" covers general banking services, including Bacs, CHAPS, Faster Payments, Local Banking, Cheques and Spot FX. GB is seeking long term arrangements for MTS which are resilient, secure and able to move with industry changes. The following, non-exhaustive, list of banking services are in scope: • Account Provision; • Electronic Banking; • Payment Products • Reporting • Customer Support • Incident Management • Overlay Services Additional information: This requirement will be met by an eSourcing RFP using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfP documentation which will contain full details. If you are not already registered, the registration link is: http://hmrc.sourcing eu.ariba.com/ad/selfRegistration As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you Show less additional text have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email chloe.hobbs@hmrc.gov.uk and james.power1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk and with your account ID number, you will then receive an e-mail confirming access. Please ensure to include all email addresses provided to make sure your interest is received. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm. If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

    £166,000,000
  • Overseas Payments

    Lot 3 - "Overseas Payments" covers regular and one-off Spot FX not covered by Lots 1 and 2 (i.e., Exotics), ACH network services and FX advisory services. Additional information: This requirement will be met by an eSourcing RFP using HMRC SAP Ariba. Please ensure you are registered with the HMRC SAP Ariba to gain access to the RfP documentation which will contain full details. If you are not already registered, the registration link is: http://hmrc.sourcing eu.ariba.com/ad/selfRegistration As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you Show less additional text have completed the activation process you will receive a further email by return confirming the 'registration process is now complete' and providing you with 'your organisation's account ID' number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gsi.gov.uk (after first checking your spam in-box) confirming when your registration request was first made. Once you have obtained 'your organization's account ID' number, please email chloe.hobbs@hmrc.gov.uk and james.power1@hmrc.gov.uk and copy in e.procurement@hmrc.gov.uk and with your account ID number, you will then receive an e-mail confirming access. Please ensure to include all email addresses provided to make sure your interest is received. Further information about HMRC's procurement tool SAP Ariba, Suppliers Guide and general information is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm. If you have already registered on SAP Ariba then you may also need to re-register on HMRC's SAP Ariba in order to be added to the event.

    £69,000,000

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£334,000,000
Procedure
Selective
Published
20 March 2024
Deadline
Closed
Classification (CPV)
Banking servicesFinancial consultancy, financial transaction processing and clearing-house servicesForeign exchange servicesTreasury services

Award outcome

Awarded value
£321,420,000
Award date
27 July 2025
Contract period
— → 15 April 2037
Winners
  • CITIBANK N.A. LONDON BRANCH
  • Lloyds Bank Plc
  • National Westminster Bank PLC

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Notice history

Every published notice in this contracting process, newest first.

  1. Tender Update

    12 August 2025

  2. Contract

    12 August 2025

  3. Contract

    31 July 2025

  4. Contract

    29 July 2025

  5. Contract Notice

    20 March 2024

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