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In deliveryUnited KingdomServicesFramework agreement£250,000,000Add to pipeline

Language Services

Awarded to See Contracts Finder Notice for full supplier list

The Minister for the Cabinet Office acting through Crown Commercial Service(buyer)

Published
Published 10 October 2023
Deadline
Closed 20 September 2024

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Overview

The Crown Commercial Service has awarded a £250 million framework contract for language services, structured across five lots covering translation, transcription, stenography, telephone interpreting, and face-to-face and video interpreting services. The contract was awarded in May 2025 to multiple suppliers listed on Contracts Finder, with Lot 5 addressing overseas requirements.

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Lots (5)

  • National Managed Service

    This lot encompasses the provision of a comprehensive Managed Service across the United Kingdom. Suppliers selected for Lot 1 must deliver a flexible solution, allowing the Buyer to call off one, some, or all services. The services, provided by Suppliers awarded to Lot 1, should cover advisory services, administrative support, and efficient business processes, tailored to meet the diverse language service requirements of the Buyer. Spoken and Visual Translation, Transcription, Stenography, Recording and Support Services Spoken Telephone and Spoken and Visual Video Interpreting Spoken and Visual Face to Face Interpreting Additional information: Lot 1 – National Managed Service = 21 places

    £101,000,000Won by See Contracts Finder Notice for full supplier list
  • Translation and Supporting Services

    The provision of Translation and Support Services throughout the United Kingdom. Translation: The conversion of written documents into another language as text. Support Services: Additional services which include documentation formatting and file recreation. Please note that this Lot would not support any visual or tactile requirements such as Braille or In-vision BSL, refer to Lot 4 for these services. Additional information: Lot 2 – Translation and Supporting Services = 22 places

    £7,000,000
  • Transcription, Stenography and Recording Services

    This lot entails the provision of Transcription, Stenography and Recording Services throughout the United Kingdom. These included: Transcription Services: The conversion of recorded speech into a written format, delivered remotely or onsite. Recording Services: In person or remote recording and logging servicing. Stenography Services: The provision of Stenographers to take dictation using either shorthand notation or a stenotype machine, then later transcribe their notes into formal documents/records either remotely or onsite Additional information: Lot 3 – Transcription, Stenography and Recording Services = 14 places

    £7,000,000
  • Visual Interpreting Services

    This Lot facilitated communication for the Deaf, Deafblind, and others requiring support through the following services: Interpreting Services: The provision of face to face and remote (VRS/VRI) interpreting services. Translation Services: The provision of visual translation services, including BSL invision, braille and other visual/tactile translation services. Transcription Services: The provision of subtitling and or captioning services. Additional information: Lot 4 – Visual Interpreting Services = 12 places

    £10,000,000
  • Overseas and UK Interpreting Services

    This Lot facilitated the provision of Spoken Face to Face Interpreting Services throughout the United Kingdom and Overseas. Suppliers awarded to this Lot are expected to deliver tailored solutions covering advisory services, administrative support, and efficient business processes to ensure effective delivery of services within the UK and Overseas. Additional information: Lot 5 – Overseas and UK Interpreting Services = 11 places

    £125,000,000

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£250,000,000
Procedure
Open
Contract type
Framework agreement
Published
10 October 2023
Deadline
Closed
Classification (CPV)
Video-conferencing equipmentSound recordingsMusic or sound editing software packageForeign language translation software packagePublic-telephone servicesForeign language translation software development servicesJustice servicesTelephone-answering services+7 more

Award outcome

Awarded value
£250,000,000
Award date
6 May 2025
Contract period
— → 15 April 2029
Winner
  • See Contracts Finder Notice for full supplier list

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    27 May 2025

  2. Tender Update

    6 May 2025

  3. Tender Update

    19 September 2024

  4. Contract Notice

    21 August 2024

  5. Prior Information Notice

    10 October 2023

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