In deliveryUnited KingdomServices
ScotRail Customer Contact Centre
- Published
- Published 21 August 2023
- Deadline
- Closed 3 April 2024
Overview
ScotRail is awarding this previously advertised and now complete procurement procedure for a fully managed customer contact centre. The scope of the contact centre is to provide a direct route for our customers to contact us via various methods including phone, email, letter and web support. The centre will support general enquiries, complaints, telesales, delay repay with the option to include passenger assist and web support services in the future
Key details
- Country
- United Kingdom
- Status
- In delivery
- Category
- Services
- Procedure
- Selective
- Published
- 21 August 2023
- Deadline
- Closed
Payroll management servicesOffice-support servicesTelephone-answering servicesTelephone operator servicesCall centre
Award outcome
- Awarded value
- £9,309,053
- Award date
- 6 October 2025
- Contract period
- — → 20 September 2028
- Teleperformance Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract
14 November 2025
View notice ↗Contract Notice
1 March 2024
View notice ↗Prior Information Notice
21 August 2023
View notice ↗
Contracting authority
ScotRail Trains Limited
BuyerGlasgow, United Kingdom
Authority website ↗ScotRail Trains Ltd
BuyerGlasgow, United Kingdom
Authority website ↗
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