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In deliveryUnited KingdomServices£3,310,000Add to pipeline

HAC5899 Unpaid Carers Service

Awarded to Care Solution Bureau CIC, Carers Centre

Tower Hamlets(buyer)

Published
Published 8 August 2023
Deadline
Closed 15 September 2023

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Overview

The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. These will be purchased through two lots: Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers’ needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

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Lots (2)

  • HAC5899: Unpaid Carers Service Lot A

    The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers’ needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role

    Won by Carers Centre
  • HAC5899: Unpaid Carers Service Lot B

    The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

    Won by Care Solution Bureau CIC

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£3,310,000
Procedure
Open procedure
Rules
Public Contracts Regulations 2015
Published
8 August 2023
Deadline
Closed
Classification (CPV)
Social work and related services

Award outcome

Awarded value
£3,110,000
Award date
13 December 2023
Contract period
— → 27 November 2026
Against estimate
6% below
Bids received
4
Winners
  • Care Solution Bureau CIC
  • Carers Centre

This contract ends on 27 November 2026.

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Competition and scoring

Bids received

4

Open and restricted tenders in Health and social work services drew a median of 4 bids over the last 24 months; 19% received only one.

How bids were scored

  • price is not the only criterion

Market context

Typical award in Health and social work services

£186,100

Median of 14,539 awards in the last 24 months

This award is 16.7× the median.

Tower Hamlets in the last 12 months

58

contracts awarded, worth £480,207,553 in total

See their procurement profile →

Recent awards in Health and social work services

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    22 April 2025

  2. Contract Notice

    8 August 2023

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