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In deliveryUnited KingdomServices£1,700,000,000

Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)

Published
Published 31 March 2022
Deadline
Closed 7 October 2022

Overview

The Authority has procured a supplier to develop a new transformed integrated workforce management solution for the NHS in England and Wales. The current Electronic Staff Record (ESR) service includes HR and payroll; learning; talent management; Total Reward Statements and workforce reporting. It is supported by a supply of systems, support and auxiliary services that enable its effective utilisation. ESR currently pays over 1.9m NHS employees every month, equivalent to around five percent of the UK workforce.<br/><br/>The future NHS workforce solution will fulfil the ambition of providing the NHS with a user centred digital workforce solution to empower people from both national and local organisations to carry out their roles effectively and efficiently, supporting them through their journey with the NHS.<br/><br/>The supplier will manage the ESR service, transform, develop, implement and manage the future NHS workforce solution and once migration of user organisations completes, decommission the ESR service.

Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£1,700,000,000
Procedure
Selective
Published
31 March 2022
Deadline
Closed
Classification (CPV)
Time accounting or human resources software packageEnterprise resource planning software packageTime accounting or human resources software development servicesEnterprise resource planning software development servicesInformation technology servicesSoftware-related servicesPayroll management servicesBusiness and management consultancy services+4 more

Award outcome

Awarded value
£1,172,968
Award date
9 October 2025
Contract period
— → 22 July 2040
Winner
  • Infosys Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    6 November 2025

    View notice ↗
  2. Tender Update

    10 October 2022

    View notice ↗
  3. Tender Update

    13 September 2022

    View notice ↗
  4. Contract Notice

    19 August 2022

    View notice ↗
  5. Tender Update

    19 April 2022

    View notice ↗
  6. Prior Information Notice

    31 March 2022

    View notice ↗

Contracting authority

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Awarded: Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services) — won by Infosys Limited — Skim