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In deliveryUnited KingdomServices£1,700,000,000Add to pipeline

Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)

Awarded to Infosys Limited

NHS Business Services Authority(buyer)

Published
Published 31 March 2022
Deadline
Closed 7 October 2022
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Overview

The NHS Business Services Authority has awarded a contract to Infosys Limited worth £1.17 million (from an estimated budget of £1.7 billion) to develop and deliver a transformed integrated workforce management solution for the NHS in England and Wales. The scope includes managing the current Electronic Staff Record (ESR) service, which handles HR, payroll, learning, talent management and workforce reporting for approximately 1.9 million NHS employees, alongside transforming to a new user-centred digital solution, implementing migration across organisations, and eventually decommissioning the legacy ESR service.

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Key details

Country
United Kingdom
Status
In delivery
Category
Services
Estimated value
£1,700,000,000
Procedure
Selective
Published
31 March 2022
Deadline
Closed
Classification (CPV)
Time accounting or human resources software packageEnterprise resource planning software packageTime accounting or human resources software development servicesEnterprise resource planning software development servicesInformation technology servicesSoftware-related servicesPayroll management servicesBusiness and management consultancy services+4 more

Award outcome

Awarded value
£1,172,968
Award date
9 October 2025
Contract period
— → 22 July 2040
Winner
  • Infosys Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract

    6 November 2025

  2. Tender Update

    10 October 2022

  3. Tender Update

    13 September 2022

  4. Contract Notice

    19 August 2022

  5. Tender Update

    19 April 2022

  6. Prior Information Notice

    31 March 2022

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Infosys Limited won Future NHS Workforce Solution (including Electronic Staff Record (ESR) Services)