AwardedUnited KingdomServices£241,896
Calabrio Work Force Management (WFM)
- Published
- Published 25 March 2026
- Deadline
- Closed 28 February 2026
Overview
Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £241,896
- Procedure
- Direct
- SME suitable
- No
- Published
- 25 March 2026
- Deadline
- Closed
Software package and information systems
Award outcome
- Awarded value
- £241,896
- Award date
- 1 March 2026
- Contract period
- 1 March 2026 → 31 March 2031
- Opus Business Systems Limited t/a Opus Telecoms
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
25 March 2026
Contracting authority
The North Yorkshire Council
BuyerNorthallerton, United Kingdom
Authority website ↗
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