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AwardedUnited KingdomServices£279,081

Contract for the provision of IBCA Digital Service Management Tooling

Published
Published 22 December 2025
Deadline
Closed 17 November 2025

Overview

Provision of IBCA wide ITSM tool, adopted across all technical and specialist resolver teams as well as end users where appropriate.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£279,081
Procedure
Selective
SME suitable
No
Published
22 December 2025
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
£279,081
Award date
14 December 2025
Contract period
15 December 2025 → 14 December 2028
Winner
  • Freshworks Inc.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    22 December 2025

Contracting authority

  • Cabinet Office

    Buyer

    LONDON, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/3A4AmUm4

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Awarded: Contract for the provision of IBCA Digital Service Management Tooling — won by Freshworks Inc. — Skim