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AwardedUnited Kingdom£25,965

Service Desk Software - Knowledge Services & Library

Published
Published 2 April 2026
Deadline
Closed 20 February 2026

Overview

A contract to provide a service desk platform with knowledge management and change management capabilities for the National Knowledge and Library Services team.

Key details

Country
United Kingdom
Status
Awarded
Estimated value
£25,965
Procedure
Selective
SME suitable
No
Published
2 April 2026
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£39,465
Award date
29 March 2026
Contract period
28 February 2026 → 1 March 2028
Winner
  • Freshworks Inc.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    2 April 2026

Contracting authority

  • NHS England

    Buyer

    Leeds, United Kingdom

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Awarded: Service Desk Software - Knowledge Services & Library — won by Freshworks Inc. — Skim