AwardedUnited KingdomServices£14,279,000
Concessions Contact Handling Services
- Published
- Published 4 March 2026
- Deadline
- Closed 21 November 2025
Overview
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Concessionary Travel scheme. Value includes available options beyond the initial expiry date.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £14,279,000
- Procedure
- Selective
- SME suitable
- No
- Published
- 4 March 2026
- Deadline
- Closed
Call centre
Award outcome
- Awarded value
- £14,279,000
- Award date
- 17 February 2026
- Contract period
- 29 March 2026 → 29 March 2030
- Journeycall Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
4 March 2026
Contracting authority
TRANSPORT FOR LONDON
BuyerLONDON, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/5WZu8KXU
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