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AwardedUnited KingdomServices£14,279,000Add to pipeline

Concessions Contact Handling Services

Awarded to Journeycall Limited

TRANSPORT FOR LONDON(buyer)

Published
Published 4 March 2026
Deadline
Closed 21 November 2025

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Overview

Transport for London awarded Journeycall Limited a contract worth £14.279 million on 17 February 2026 for Contact Handling Services supporting its Concessionary Travel scheme. The contract encompasses telephony and written correspondence handling, with the value including available options beyond the initial expiry date.

Contracting authority

  • 56 awarded contracts

    LONDON, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/5WZu8KXU

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£14,279,000
Procedure
Call-off from a framework agreement
SME suitable
No
Published
4 March 2026
Deadline
Closed
Classification (CPV)
Call centre

Award outcome

Awarded value
£14,279,000
Award date
17 February 2026
Contract period
29 March 2026 → 29 March 2030
Contract length
4 years
Winner
  • Journeycall Limited

This contract ends on 29 March 2030.

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About the winner

Journeycall Limited

Public contracts won
4
Across UK and EU notices

6 other contracts from TRANSPORT FOR LONDON since 2016, worth £25,200,000.

See every contract Journeycall Limited holds and when each one ends

Market context

Typical award in Business services: law, marketing, consulting, recruitment, printing and security

£73,982

Median of 18,935 awards in the last 24 months

This award is 193.0× the median.

TRANSPORT FOR LONDON in the last 12 months

33

contracts awarded, worth £2,667,026,762 in total

See their procurement profile →

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    4 March 2026

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