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AwardedUnited KingdomServices£453,612

Customer Relationship Management System - GovService

Published
Published 10 April 2026
Deadline
Closed 10 April 2026

Overview

Commission of a cloud-based solution and associated services for a Customer Relationship Management System, required to support residents, businesses and other stakeholders with their interactions with council services.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£453,612
Procedure
Open
SME suitable
No
Published
10 April 2026
Deadline
Closed
Classification (CPV)
Computer-related services

Award outcome

Awarded value
£453,612
Award date
9 April 2026
Contract period
10 April 2026 → 30 March 2030
Winner
  • Granicus-Firmstep Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    10 April 2026

  2. Contract Notice

    10 April 2026

Contracting authority

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Awarded: Customer Relationship Management System - GovService — won by Granicus-Firmstep Limited — Skim