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AwardedUnited KingdomServices£289,277

MT11 Front Door Review

Published
Published 17 September 2025
Deadline
Closed 30 June 2025

Overview

Opportunities have been identified to improve ways of working, this contract will: • Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact) • Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays • Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£289,277
Procedure
Selective
SME suitable
Yes
Published
17 September 2025
Deadline
Closed
Classification (CPV)
Information systems or technology strategic review and planning services

Award outcome

Awarded value
£289,277
Award date
3 July 2025
Contract period
30 June 2025 → 30 June 2026
Winner
  • Channel 3 Consulting

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    17 September 2025

Contracting authority

  • Stockton-on-tees Borough Council

    Buyer

    Thornaby, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/5ncA23JZ

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Awarded: MT11 Front Door Review — won by Channel 3 Consulting — Skim