AwardedUnited KingdomServices£289,277
MT11 Front Door Review
- Published
- Published 17 September 2025
- Deadline
- Closed 30 June 2025
Overview
Opportunities have been identified to improve ways of working, this contract will:
• Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact)
• Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays
• Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £289,277
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 17 September 2025
- Deadline
- Closed
Information systems or technology strategic review and planning services
Award outcome
- Awarded value
- £289,277
- Award date
- 3 July 2025
- Contract period
- 30 June 2025 → 30 June 2026
- Channel 3 Consulting
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
17 September 2025
Contracting authority
Stockton-on-tees Borough Council
BuyerThornaby, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/5ncA23JZ
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