The Provision of The UKHSA Case & Incident Management System (CIMS) - delivery

The UKHSA Case & Incident Management System (CIMS) is a core strategic capability that has been developed to Minimum Viable Product status. It has been rolled out to Health Protection teams across the regions of England to enable public health operational delivery. This system now needs rapid iteration to address current organisational delivery risks for users who need to be able to use this system seamlessly with current business processes, ensuring users are confident with the system from a usability, accessibility and data quality perspective. This means removing manual and offline workarounds and decommissioning tactical solutions which are in place to support an MVP.