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AwardedUnited KingdomServices£70,000

CBMDC 462 - automated telephony call routing solution

Published
Published 12 March 2026
Deadline
Closed 13 February 2026

Overview

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£70,000
Procedure
Direct
SME suitable
No
Published
12 March 2026
Deadline
Closed
Classification (CPV)
Telephone switchboards

Award outcome

Awarded value
£41,252
Award date
9 March 2026
Contract period
31 March 2026 → 31 March 2028
Winner
  • NETCALL TECHNOLOGY LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    12 March 2026

Contracting authority

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Awarded: CBMDC 462 - automated telephony call routing solution — won by NETCALL TECHNOLOGY LTD — Skim