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AwardedUnited KingdomServices£2,550,000

FCDO Centralised Telephony Operator Service

Published
Published 6 June 2025
Deadline
Closed 8 April 2025

Overview

Provision of centralised telephony operator services for the Foreign, Commonwealth & Development Office (FCDO), encompassing both dedicated and non-dedicated call handlers responsible for routing calls to the FCDO's principal global telephone number.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£2,550,000
Procedure
Selective
SME suitable
No
Published
6 June 2025
Deadline
Closed
Classification (CPV)
Telecommunications services

Award outcome

Awarded value
£2,550,000
Award date
4 June 2025
Contract period
25 May 2025 → 25 May 2027
Winner
  • Foundever GB LTD

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    6 June 2025

Contracting authority

  • Foreign Commonwealth and Development Office

    Buyer

    London, United Kingdom

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Awarded: FCDO Centralised Telephony Operator Service — won by Foundever GB LTD — Skim