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AwardedUnited KingdomServices£405,400

Generative AI for customer contact - Live Trials

Published
Published 23 January 2026
Deadline
Closed 23 January 2026

Overview

Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£405,400
Procedure
Selective
SME suitable
No
Published
23 January 2026
Deadline
Closed
Classification (CPV)
General management consultancy services

Award outcome

Awarded value
£405,400
Award date
23 January 2026
Contract period
26 January 2026 → 12 June 2026
Winner
  • Methods Business and Digital Technology Ltd.

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    23 January 2026

Contracting authority

  • DEFRA

    Buyer

    London, United Kingdom

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Awarded: Generative AI for customer contact - Live Trials — won by Methods Business and Digital Technology Ltd. — Skim