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AwardedUnited KingdomGoods£196,526

Contact Centre Solution

Published
Published 28 April 2025
Deadline
Closed 10 January 2025

Overview

Cloud based omni channel Contact Centre solution which will integrate in Microsoft Team for the main corporate telephony system. This is the identified solution to replace the current Avaya telephony system. This will also include professional services, licenses and ongoing support and maintenance. \r

Key details

Country
United Kingdom
Status
Awarded
Category
Goods
Estimated value
£196,526
SME suitable
Yes
Published
28 April 2025
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£504,337
Award date
27 April 2025
Contract period
18 May 2025 → 29 September 2028
Winner
  • Cinos Limited

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    28 April 2025

  2. Contract Award Notice

    28 April 2025

Contracting authority

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Awarded: Contact Centre Solution — won by Cinos Limited — Skim