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AwardedUnited KingdomServicesAdd to pipeline

Talkative Enterprise Platform Licence via RM6116

Awarded to Maintel Europe Limited

Durham County Council(buyer)

Published
Published 3 November 2026
Deadline
Closed 13 May 2026

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Overview

Durham County Council has awarded a contract for the renewal of an annual Talkative enterprise licence, including an AI licence, to support customer service and frontline digital interactivity. Procured directly via the RM6116 framework from the incumbent provider, the contract has been awarded to Maintel Europe Limited for a value of £31,950.

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Procedure
Call-off from a framework agreement
Framework
Tactical Communications Systems
SME suitable
Yes
Published
3 November 2026
Deadline
Closed
Classification (CPV)
Telecommunications networkTelecommunications equipment and supplies

Award outcome

Awarded value
£31,950
Award date
12 May 2026
Contract period
21 May 2026 → 21 May 2027
Contract length
1 year
Winner
  • Maintel Europe Limited

This contract ends on 21 May 2027.

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About the winner

Maintel Europe Limited

Public contracts won
43
Across UK and EU notices

2 other contracts from Durham County Council since 2025, worth £362,628.

See every contract Maintel Europe Limited holds and when each one ends

Market context

Typical award in Radio, television, communication, telecommunication and related equipment

£138,915

Median of 1,951 awards in the last 24 months

This award is 77% below the median.

Durham County Council in the last 12 months

64

contracts awarded, worth £50,801,497 in total

See their procurement profile →

Recent awards in Radio, television, communication, telecommunication and related equipment

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    3 November 2026

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