AwardedUnited KingdomServices£11,500,000
Oyster Cards Contact Handling Services
- Published
- Published 27 February 2026
- Deadline
- Closed 30 September 2024
Overview
Awarded contract for the provision of Contact Handling Services, including a proportion of both telephony and written correspondence, for Transport for London's Oyster Card scheme.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £11,500,000
- Procedure
- Selective
- SME suitable
- No
- Published
- 27 February 2026
- Deadline
- Closed
Telephone-answering services
Award outcome
- Awarded value
- £11,500,000
- Award date
- 15 May 2025
- Contract period
- 31 July 2025 → 31 July 2029
- CAPITA PLC
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
27 February 2026
Contracting authority
TRANSPORT FOR LONDON
BuyerLONDON, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/5WZu8KXU
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