AwardedUnited KingdomServices£135,000
Customer Immersion Programme (2025 - 28)
- Published
- Published 24 November 2025
- Deadline
- Closed 27 November 2025
Overview
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £135,000
- SME suitable
- Yes
- Published
- 24 November 2025
- Deadline
- Closed
Research services
Award outcome
- Awarded value
- £135,000
- Award date
- 28 November 2025
- Contract period
- 28 November 2025 → 28 November 2028
- DISCOVERY RESEARCH LIMITED
Contract ending soon? Skim tracks incumbents and flags recompetes early. Book a demo to set up alerts.
Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
24 November 2025
Contracting authority
H M REVENUE & CUSTOMS
BuyerLONDON, United Kingdom
GB-GOR: D25
Get the full picture
AI analysis, bid scoring, and expert strategy for this tender
Skim analyses every tender against your company profile and tells you whether to bid, how to win, and who you are up against.
See which competitors are winning the contracts you're chasing.
15-minute call. We'll pull the win data on your real pipeline and show you what Skim does with it.