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CBC-1807-T-TH EDT Contact Centre - AWARD

Awarded to Care Quality Services Limited

Central Bedfordshire Council(buyer)

Published
Published 6 October 2025
Deadline
Closed 18 July 2025
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Overview

Central Bedfordshire Council awarded a contract to Care Quality Services Limited for £250,000 to manage the Emergency Duty Team Contact Centre, which provides out-of-hours emergency social work services to Central Bedfordshire, Bedford Borough, and Luton Borough Councils. The service operates 365 days annually across approximately 129 hours per week, responding to emergency situations involving children, young people, and adults at risk of harm within the relevant legislative framework.

Contracting authority

  • Central Bedfordshire Council

    Buyer

    Bedfordshire, United Kingdom

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Procedure
Open
SME suitable
No
Published
6 October 2025
Deadline
Closed
Classification (CPV)
Customer servicesCustomer-care servicesHealth and social work servicesSocial work and related services

Award outcome

Awarded value
£250,000
Award date
21 September 2025
Contract period
1 October 2025 → 30 September 2027
Winner
  • Care Quality Services Limited

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Notice history

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  1. Contract Award Notice

    6 October 2025

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