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AwardedUnited KingdomServices£100,000Add to pipeline

Passenger Assist Contact Handling

Awarded to Journeycall Limited

TRANSPORT FOR LONDON(buyer)

Published
Published 10 August 2026
Deadline
Closed 27 May 2026

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Overview

Transport for London awarded a call-off contract to Journeycall Limited for passenger assistance contact handling services under the TfL95743 Framework Lot B. The contract, valued at £100,000, was awarded on 18 June 2026 and covers contact handling services for TfL's passenger assistance operations.

Contracting authority

  • 56 awarded contracts

    LONDON, United Kingdom

    GB-SRS: sid4gov.cabinetoffice.gov.uk/5WZu8KXU

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£100,000
Procedure
Call-off from a framework agreement
SME suitable
Yes
Published
10 August 2026
Deadline
Closed
Classification (CPV)
Telephone-answering services

Award outcome

Awarded value
£100,000
Award date
18 June 2026
Contract period
20 July 2026 → 20 January 2031
Contract length
4 years 6 months
Winner
  • Journeycall Limited

This contract ends on 20 January 2031.

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About the winner

Journeycall Limited

Public contracts won
4
Across UK and EU notices

6 other contracts from TRANSPORT FOR LONDON since 2016, worth £39,379,000.

See every contract Journeycall Limited holds and when each one ends

Market context

Typical award in Business services: law, marketing, consulting, recruitment, printing and security

£73,982

Median of 18,935 awards in the last 24 months

This award is 35% above the median.

TRANSPORT FOR LONDON in the last 12 months

33

contracts awarded, worth £2,667,026,762 in total

See their procurement profile →

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    10 August 2026

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