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AwardedUnited KingdomServices£2,400,000Add to pipeline

Replacement IT Service Management (ITSM) System

Awarded to Softcat Plc

City of Bradford Metropolitan District Council(buyer)

Published
Published 31 March 2026
Deadline
Closed 23 January 2026
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Overview

The City of Bradford Metropolitan District Council appointed Softcat Plc to deliver a cloud-hosted replacement IT Service Management (ITSM) system, with an award value of £897,100 on 24 March 2026. The five-year initial contract includes potential extensions up to a maximum of ten years, and the solution may be expanded to encompass Customer Relationship Management, Customer Portal, and Electronic Document Management capabilities if the selected provider can meet those requirements. This procurement was conducted as a Further Competition under the Crown Commercial Services Back Office Software 2 framework.

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£2,400,000
SME suitable
Yes
Published
31 March 2026
Deadline
Closed
Classification (CPV)
IT services: consulting, software development, Internet and support

Award outcome

Awarded value
£897,100
Award date
24 March 2026
Contract period
31 March 2026 → 31 March 3031
Winner
  • Softcat Plc

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Notice history

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  1. Contract Award Notice

    31 March 2026

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