AwardedUnited KingdomServices£14,000,000
Housing 21 - Call Monitoring
- Published
- Published 9 June 2026
- Deadline
- Closed 31 October 2025
Overview
Housing 21 awarded a contractor to provide a Call Monitoring service via a Restricted Tender process. In addition Housing 21 may also want to include an out of hours responsive repairs handling service to be included. This contract is for a period of 5 years with an option 2 years + 2 years + 1 year.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £14,000,000
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 9 June 2026
- Deadline
- Closed
Call centre
Award outcome
- Awarded value
- £14,000,000
- Award date
- 31 October 2025
- Contract period
- 1 November 2025 → 31 October 2035
- Appello Careline Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
9 June 2026
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