AwardedUnited KingdomServices
Colleague competency solution - AWARD
- Published
- Published 8 July 2026
- Deadline
- Closed 1 April 2026
Overview
The Riverside Group Limited, a social housing provider, procured a colleague competency solution to address performance gaps in their customer service centre handling approximately one million annual contacts. The solution, awarded to Elephants Dont forget Ltd for £129,144 on 5 May 2026, aims to reduce average call handling time from over 10 minutes to 8 minutes, decrease after-call work from 40% of handling time, and reduce the estimated 100,000+ annual support requests colleagues make to each other due to knowledge gaps across service areas including repairs, income management, housing management, and complaints.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Procedure
- Open
- SME suitable
- No
- Published
- 8 July 2026
- Deadline
- Closed
Training software development services
Award outcome
- Awarded value
- £129,144
- Award date
- 5 May 2026
- Contract period
- 15 July 2026 → 14 July 2029
- Elephants Dont forget Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
8 July 2026
Contracting authority
The Riverside Group Limited
BuyerLiverpool, United Kingdom
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