AwardedUnited KingdomServices£70,680
Understanding customer experience of parcel deliveries
- Published
- Published 22 June 2026
- Deadline
- Closed 20 March 2026
Overview
Ofcom awarded a qualitative research contract to Navigator Insight (formally Blue Marble Research) for £70,680 to deepen understanding of customers' real-world experiences with parcel deliveries and operators, with particular focus on those with additional or access needs and those who have complained. The contract was awarded on 15 April 2026.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £70,680
- SME suitable
- Yes
- Published
- 22 June 2026
- Deadline
- Closed
Market research services
Award outcome
- Awarded value
- £70,680
- Award date
- 15 April 2026
- Contract period
- 17 May 2026 → 30 September 2026
- Navigator Insight (Formally Blue Marble Research)
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
22 June 2026
Contracting authority
OFCOM
BuyerLondon, United Kingdom
Authority website ↗
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