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AwardedUnited KingdomServices£343,579

Collections, Caseload Manager, and Paypoint Integration

Awarded to VOICESCAPE LIMITED

Published
Published 4 August 2026
Deadline
Closed 13 July 2026

Overview

Rooftop Housing Group awarded a contract to Voicescape Limited for an automated outbound, multi-channel collections engagement solution and a Caseload Manager solution utilizing AI and machine learning to predict customer behaviors and identify cases for Income Officers. The contract, valued at £343,579.20 including VAT, was procured via direct award under the G-Cloud 14 framework and runs from 19 July 2026 to 18 July 2026 with an optional 12-month extension.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£343,579
Procedure
Selective
SME suitable
Yes
Published
4 August 2026
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£343,579
Award date
12 July 2026
Contract period
18 July 2026 → 18 July 2029
Winner
  • VOICESCAPE LIMITED

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    4 August 2026

Contracting authority

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Awarded: Collections, Caseload Manager, and Paypoint Integration — won by VOICESCAPE LIMITED — Skim