AwardedUnited KingdomServices£73,910,000
Provision of an Outsourced Contact Centre and Business Services
- Published
- Published 9 March 2026
- Deadline
- Closed 19 February 2025
Overview
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £73,910,000
- Procedure
- Selective
- SME suitable
- No
- Published
- 9 March 2026
- Deadline
- Closed
Information technology services
Award outcome
- Awarded value
- £73,910,000
- Award date
- 9 February 2026
- Contract period
- 2 February 2026 → 1 February 2028
- SERCO LIMITED
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
9 March 2026
Contracting authority
Crown Commercial Service
BuyerLiverpool, United Kingdom
GB-SRS: supplierregistration.cabinetoffice.gov.uk/6sQD8uds
Authority website ↗
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