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AwardedUnited KingdomServices£1,060,117

Marketing Suite (TPR Comms management platform)

Published
Published 20 October 2025
Deadline
Closed 28 March 2025

Overview

The Pensions Regulator requires a marketing suite (a SaaS based platform/solution to replace the current solution architecture) which TPR's Automatic Enrolment (AE) Comms team can use to create, edit, publish and produce all official direct to employer outbound email, whitemail and SMS. The marketing suite also needs to allow users to segment the email, whitemail and SMS templates into various mailing lists which then can be used to design, execute and monitor workflow funnels for all files. Please note that whilst initially the team using this solution will be TPR's AE Comms team, there is the possibility that the solution will be adopted by additional TPR teams during the Contract Period. The suite must process data selections from TPR's CRM system which is currently Microsoft Dynamics 365 (please note TPR's CRM solution may change during the Contract Period) which create files that are processed both manually and in an automated fashion to TPR's communication channel provider(s). The file processing must take place in a timely fashion running in real time and to ensure TPR's communication channel provider(s) can issue communications according to agreed scheduling. Following the initial 3 year contract period, and subject to minimum notice being provided as per contract, the Buyer may choose to extend the contract by further period(s) up to 24 months Please note the contract value shown here is for the total life of the contract including the initial term of 3 years and the maximum 24 month extension period.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£1,060,117
Procedure
Selective
SME suitable
Yes
Published
20 October 2025
Deadline
Closed
Classification (CPV)
Software package and information systems

Award outcome

Awarded value
£1,060,117
Award date
24 July 2025
Contract period
14 October 2025 → 31 August 2028
Winner
  • Paragon Customer Communications (London) Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    20 October 2025

Contracting authority

  • The Pensions Regulator

    Buyer

    Brighton, United Kingdom

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Awarded: Marketing Suite (TPR Comms management platform) — won by Paragon Customer Communications (London) Ltd — Skim