AwardedUnited KingdomServices£133,000
Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service
- Published
- Published 22 April 2026
- Deadline
- Closed 15 December 2025
Overview
The following describes the main components of the service.
• Delivery of professional services
• Digital Space Contact Centre
Annual Software & Support
• Digital Space Amazon Connect
• Softphone, Reporting and Wallboard
• Automated Dialler, Autonomous Surveys, Answer - where applicable
• Amazon Connect webchat and directed chat where applicable
• Amazon Connect and Lex Gen AI where applicable
• Digital Space managed service
Estimated Dialler, Autonomous Surveys, Answer call volumes and extra minutes and dependent on usage.
Estimated AWS Resale calls, Chat, Gen AI, storage etc..( Note AWS resale recalls, storage etc is estimated and dependent on usage.)
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £133,000
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 22 April 2026
- Deadline
- Closed
Communications network
Award outcome
- Awarded value
- £133,000
- Award date
- 19 December 2025
- Contract period
- 1 January 2026 → 31 December 2026
- Digital Space Cloud Services Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
22 April 2026
Contracting authority
NHS Midlands & Lancashire Commissioning Support Unit
BuyerSTOKE-ON-TRENT, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/Z8SP6u4v
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