AwardedUnited KingdomServices£9,142,634
Contact Centre Services
- Published
- Published 3 August 2023
- Deadline
- Closed 27 August 2025
Overview
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available.
Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include:
• 24 hours, 7 days a week service provision (essential provision only Out of Hours)
• key telephony services for KCC's customer contacts
• Emergency calls
• Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £9,142,634
- Procedure
- Selective
- SME suitable
- No
- Published
- 3 August 2023
- Deadline
- Closed
Call centre
Award outcome
- Awarded value
- £9,142,634
- Award date
- 17 November 2025
- Contract period
- 31 March 2026 → 31 March 2030
- Capita Business Services Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
19 December 2025
Prior Information Notice
3 August 2023
Contracting authority
KENT COUNTY COUNCIL
BuyerMAIDSTONE, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/XjVA96JU
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