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AwardedUnited KingdomServices£256,149

Restart Scheme Extension Customer Satisfaction Survey

Published
Published 10 October 2025
Deadline
Closed 4 July 2025

Overview

A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.

Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£256,149
Procedure
Selective
SME suitable
Yes
Published
10 October 2025
Deadline
Closed
Classification (CPV)
Research services

Award outcome

Awarded value
£512,298
Award date
11 September 2025
Contract period
11 September 2025 → 11 September 2027
Winner
  • IFF Research Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    10 October 2025

  2. Contract Award Notice

    10 October 2025

Contracting authority

  • Department of Works & Pensions

    Buyer

    London, United Kingdom

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Awarded: Restart Scheme Extension Customer Satisfaction Survey — won by IFF Research Ltd — Skim