AwardedUnited KingdomServices£256,149
Restart Scheme Extension Customer Satisfaction Survey
- Published
- Published 10 October 2025
- Deadline
- Closed 4 July 2025
Overview
A short survey of customer satisfaction running during the duration of the Restart Scheme extension. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area (CPA) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £256,149
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 10 October 2025
- Deadline
- Closed
Research services
Award outcome
- Awarded value
- £512,298
- Award date
- 11 September 2025
- Contract period
- 11 September 2025 → 11 September 2027
- IFF Research Ltd
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
10 October 2025
Contract Award Notice
10 October 2025
Contracting authority
Department of Works & Pensions
BuyerLondon, United Kingdom
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