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AwardedUnited KingdomServices£256,149Add to pipeline

Restart Scheme Extension Customer Satisfaction Survey

Awarded to IFF Research Ltd

Department of Works & Pensions(buyer)

Published
Published 10 October 2025
Deadline
Closed 4 July 2025
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Overview

The Department of Works & Pensions awarded IFF Research Ltd a contract worth £512,298 to conduct a customer satisfaction survey for the Restart Scheme extension. The survey will run across 8 waves from October 2025 to June 2027, targeting approximately 46,000 responses with a minimum of 503 responses per Contract Package Area per quarter, declining in the second year as caseload forecasts reduce.

Contracting authority

  • Department of Works & Pensions

    Buyer

    London, United Kingdom

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Estimated value
£256,149
Procedure
Selective
SME suitable
Yes
Published
10 October 2025
Deadline
Closed
Classification (CPV)
Research services

Award outcome

Awarded value
£512,298
Award date
11 September 2025
Contract period
11 September 2025 → 11 September 2027
Winner
  • IFF Research Ltd

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    10 October 2025

  2. Contract Award Notice

    10 October 2025

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