AwardedUnited KingdomServices£322,687Add to pipeline

Provision of Genesys Cloud Contact Centre

Awarded to British Telecommunications PLC

Department for Business and Trade(buyer)

Published: Published 22 September 2026
Deadline: Closed 26 August 2026

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Overview

The Department for Business and Trade has procured the Genesys Cloud Contact Centre to support the newly created Fair Work Agency via the RM6116 framework. The scope covers the first-year implementation and service delivery, with provision for additional service spend and an optional second year. The contract has been awarded to British Telecommunications PLC for an estimated value of £322,687.

Contracting authority

Department for Business and Trade
Buyer
London, United Kingdom

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Key details

Country: United Kingdom
Status: Awarded
Category: Services
Estimated value: £322,687
Procedure: Selective
SME suitable: Yes
Published: 22 September 2026
Deadline: Closed

Classification (CPV)

Telecommunication services except telephone and data transmission services

Award outcome

Awarded value: £322,687
Award date: 25 August 2026
Contract period: 26 August 2026 → 1 September 2027

Winner

British Telecommunications PLC

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Notice history

Every published notice in this contracting process, newest first.

Contract Award Notice
22 September 2026

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