AwardedUnited KingdomServices£12,000,000
MHCLG Contact Centre First Line Support Services
- Published
- Published 29 October 2025
- Deadline
- Closed 4 September 2025
Overview
This contract has already been awarded and is being published for transparency purposes.
Outsourced cloud contact centre as a service, with associated back office and case management solutions.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £12,000,000
- Procedure
- Selective
- SME suitable
- Yes
- Published
- 29 October 2025
- Deadline
- Closed
IT services: consulting, software development, Internet and support
Award outcome
- Awarded value
- £12,000,000
- Award date
- 28 October 2025
- Contract period
- 30 September 2025 → 30 September 2027
- XBP Europe Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
29 October 2025
Contracting authority
Ministry of Housing, Communities and Local Government
BuyerLondon, United Kingdom
GB-SRS: sid4gov.cabinetoffice.gov.uk/CkD254kv
Authority website ↗
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