AwardedUnited KingdomServices£75,000
CCaaS implementation services
- Published
- Published 28 May 2026
- Deadline
- Closed 31 March 2026
Overview
The provision of a Contact-Centre-as-a-Service (CCaaS) platform, specifically Amazon Connect, to facilitate inbound and outbound public sector telephony, interactive voice response (IVR) routing, and the secure storage of call recordings and transcripts.
Key details
- Country
- United Kingdom
- Status
- Awarded
- Category
- Services
- Estimated value
- £75,000
- Procedure
- Selective
- SME suitable
- No
- Published
- 28 May 2026
- Deadline
- Closed
Computer-related professional services
Award outcome
- Awarded value
- £300,000
- Award date
- 13 March 2026
- Contract period
- 31 March 2026 → 31 March 2029
- Alscient Limited
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Notice history
Every published notice in this contracting process, newest first.
Contract Award Notice
28 May 2026
Contracting authority
INCOMMUNITIES LIMITED
BuyerSHIPLEY, United Kingdom
GB-SRS: supplierregistration.cabinetoffice.gov.uk/Hv2V6kGg
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