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Eckho IVR Renewal & Upgrade via RM6116

Awarded to Maintel Europe Ltd

Durham County Council(buyer)

Published
Published 3 November 2026
Deadline
Closed 30 July 2026

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Overview

Durham County Council has awarded a contract for the renewal and upgrade of the existing Eckho IVR platform used in Customer Services. Procured via the RM6116 framework agreement, the contract was awarded to incumbent provider Maintel Europe Ltd for a value of £208,681.54.

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Key details

Country
United Kingdom
Status
Awarded
Category
Services
Procedure
Call-off from a framework agreement
Framework
Tactical Communications Systems
SME suitable
Yes
Published
3 November 2026
Deadline
Closed
Classification (CPV)
Telecommunications network

Award outcome

Awarded value
£208,682
Award date
29 July 2026
Contract period
31 July 2026 → 31 July 2028
Contract length
2 years
Winner
  • Maintel Europe Ltd

This contract ends on 31 July 2028.

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About the winner

Maintel Europe Ltd

Public contracts won
43
Across UK and EU notices

No other contract from Durham County Council under this supplier name in Skim's records.

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Market context

Typical award in Radio, television, communication, telecommunication and related equipment

£138,915

Median of 1,951 awards in the last 24 months

This award is 50% above the median.

Durham County Council in the last 12 months

64

contracts awarded, worth £50,801,497 in total

See their procurement profile →

Recent awards in Radio, television, communication, telecommunication and related equipment

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Notice history

Every published notice in this contracting process, newest first.

  1. Contract Award Notice

    3 November 2026

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